HeyCS · Built for small teams
Every new customer
your marketing brings in,
answered
No dedicated support team? AI can still answer common questions using the information you provide. When a case needs judgement, the information runs out, or a customer asks for a person, your team takes over from desktop or mobile.
AI handles common enquiries · Your team follows up anytime
Interactive demo
How customers ask, how HeyCS answers
Follow six enquiries at a sample business: see AI answer from your information, hold the line on anything unconfirmed, look up your own system, and hand over to a person.
One demo, several key capabilities
- Answers common questions from your company information
- You set the response guidelines and handover rules
- Unconfirmed offers or arrangements go to your team to verify
- Replies instantly outside office hours
- Connects to your own system for live data such as orders
- Keeps up automatically when your website changes
- Website, email and other channels in one Inbox
- People take over with the full conversation history
HeyCS InboxFictional business scenario showing the product flow, not real customer records
Sound familiar?
Common problems for small teams, and how HeyCS handles them
“What if AI gets an offer or booking wrong?”
How HeyCS helps
Guardrails limit what AI can answer. Unconfirmed, off-topic or sensitive questions go to your team instead of AI making promises.
“Everyone answers differently”
How HeyCS helps
Response guidelines keep one tone of voice, and you can write down how to handle refunds, rescheduling, site visits and more.
“The same question, over and over”
How HeyCS helps
The system suggests FAQs from real conversations. They become answer sources only after you review and approve them.
“The website changed, the answers didn’t”
How HeyCS helps
Web pages and PDFs can be refreshed as knowledge, so answers use the new content once it’s updated.
“Not ready to let AI talk to customers yet”
How HeyCS helps
Test answers before going live to check the content, tone and handover match your settings.
“No one replies after hours”
How HeyCS helps
Set the hours AI replies. Outside them, conversations go to your team.
“Taking over means reading from the top”
How HeyCS helps
When a person takes over, they get a summary and a draft reply, and carry on without the customer repeating themselves.
“Checking orders means digging through systems”
How HeyCS helps
On Business and above, AI custom tools connect to your system’s API to answer live questions about orders, bookings and more.
Real benefits
Less time on repeat questions,
more time on business
Customers get answers right away
AI answers common questions instantly, so customers don’t wait for you and don’t drift to a competitor.
After-hours enquiries aren’t lost
Evenings and holidays get replies too, so mornings don’t start with a pile of unanswered messages.
Your team’s time goes back into the business
AI takes the repeat questions; your team focuses on quotes, orders and cases that need judgement.
Consistent answers, new hires ready on day one
Every reply follows the same information and guidelines, not one person’s memory.
See how much you could save each month
Adjust the values below to estimate the time and staff cost you’d save based on your team today.
Plan
Billing
Human agent seatsSuggested
Estimated monthly savings
Suggested: BusinessSaveHK$ 13,664
- Current support staff cost
- HK$ 28,160/mo
- 2 × HK$ 80 × 176 h
- With HeyCS (staff cost after savings + HeyCS)
- HK$ 14,496/mo
- Staff 1 × HK$ 80 × 176 h + Business Yearly: 1 seat × HK$ 416
HK$ 28,160 − HK$ 14,496 = HK$ 13,664
Estimate for reference only. Assumes 2 AI replies per enquiry on average; each full-time team member is costed at 176 hours a month (8 hours × 22 days) × hourly wage. Staff cost uses your current team size (or the number the workload needs, if higher), and with HeyCS uses the seats selected. AI hours saved, minus those absorbed by fewer staff (176 hours each), are counted as spare time for your team at the hourly wage. Each team member using HeyCS needs a seat. Actual savings depend on whether your team adjusts staffing as suggested.Start a 14-day trial and see real results with your own enquiries.
Why we built HeyCS
The marketing worked. The replies couldn’t keep up.
We’re a small business too, with no dedicated support team. After a campaign, new customers arrive on every platform at once, and the more messages come in, the harder it is to keep up the same speed and quality of reply.
HeyCS was built for that everyday problem: handle the simple enquiries first, so your team has time for the conversations that truly need a person.
How it works
Replies start with your information
A clear flow where AI and your team each handle the right questions.
01Prepare your information
Organise your company, products, service process and FAQs into content AI can reference.
Add websites and documents
02Let AI take the first reply
Repeat enquiries it has information for are answered the way you set up.
Instant replies, 24/7
03Hand key cases to your team
When information runs out, judgement is needed or a customer wants a person, your team continues in the same conversation.
Customers never repeat themselves
Set up in as little as 15 minutes and go live right away
Answer boundaries
Answer from facts, hand over when unsure
Provide your company and product information, then add response guidelines. The system keeps AI within that information as much as possible, reducing the risk of unexpected replies affecting your brand.
AI still needs ongoing review and can’t be guaranteed 100% error-free.
How an enquiry is handled
You decideCustomer: Any offers this month? Could you install tomorrow?
01Check information
Company and product content
02Apply guidelines
Check answer boundaries
AI answers first
Suitable common questions answered instantly, no waiting
Your team takes over
Same conversation history, no need to repeat
One place
Wherever customers ask, your team keeps up
Enquiries from your website, email and connected social channels are handled in one place. AI and people share the same conversation history, with less chasing between platforms.
Channels depend on your plan and third-party authorisation; WhatsApp/Meta message fees are extra.
- Website chat
HeyCS Inbox3 new enquiries- WhatsAppAI replied
Do you check the site before installing?
- EmailWaiting for a person
Could you install tomorrow? $500 off?
- InstagramAI replied
When is order HC1024 being installed?
AI answers common questions
Based on your information
People follow up key cases
With the earlier conversation kept
Try HeyCS
See real results before you scale
Start with one team member and let AI answer the common questions first. As your team and channels grow, keep using the same information and response rules.
Paid plans include a 14-day trial, so you can test with your real everyday enquiries
View plansFAQ
Before you start, you might want to know
Will AI make things up?
You provide knowledge and response rules for it to follow, and decide when to hand over to a person. AI still needs ongoing review and can’t be guaranteed completely error-free.
We don’t have a support team. Is it right for us?
HeyCS is built for teams with limited staff who still need to handle enquiries from many channels: simple questions first, key cases left to your team.
Does the AI quota grow with more seats?
Plans are billed per human agent seat. AI knowledge documents and the monthly AI reply quota are shared across the whole account and don’t multiply when you add seats.
Are WhatsApp message fees included?
WhatsApp/Meta message fees and other third-party charges aren’t included in your HeyCS subscription and are billed separately by each channel.