Connected platforms
Customers keep using familiar messaging channels. Your team can also connect stores, collaboration tools and business systems to get the context they need while following up.
Bring enquiries from connected channels into one Inbox to assign, add notes and reply.
WhatsApp is an everyday messaging app. Businesses can receive customer enquiries through a business number.
What connecting gives you
Let your team follow up on messages to that number together. Link an AI assistant to answer common questions first. WhatsApp calling requires separate activation.
Messenger receives messages to your Facebook Page. Instagram lets customers send private enquiries to your brand account.
What connecting gives you
Assign and reply to social messages in one place. Teammates can take over with the conversation history, with less searching between apps.
Telegram receives messages through a bot. A LINE Official Account lets your brand stay in touch with customers.
What connecting gives you
Connect your Telegram bot or LINE Official Account to handle incoming customer messages together, share the workload and keep follow-ups moving.
Gmail is Google’s email service. Outlook and Microsoft 365 provide Microsoft work email. Other email providers can also be configured.
What connecting gives you
Turn incoming email from a connected mailbox into assignable conversations. Add notes, follow up and reply together, reducing duplicate work on the same email.
Twilio and Bandwidth are communications providers offering phone numbers and SMS. You need a suitable provider account and number.
What connecting gives you
Send and receive SMS in HeyCS through your configured provider. Twilio also offers a WhatsApp connection. Phone voice channels require separate activation.
Website chat lets visitors ask questions directly on your site. An API channel lets your developers connect your own app or system.
What connecting gives you
Bring website and custom-channel conversations into the same support workflow. Configure AI to answer suitable questions and let people follow up on cases that need judgement.
These tools add order context, teamwork and capabilities to existing conversations. Each integration does not create a separate messaging inbox.
Assisted activation
Shopify is an online store platform for managing products, customers and orders.
What connecting gives you
After authorising a store, view the customer’s order totals, payment and fulfilment status beside the conversation, then follow up in the store. Connection availability must be confirmed first.
Slack is a team communication tool that organises work discussions into channels.
What connecting gives you
Send conversation notifications to a chosen Slack channel. Enable two-way replies in the integration settings so teammates can follow up from Slack.
Linear helps product and development teams track issues and work progress.
What connecting gives you
Create or link a Linear issue from a customer conversation. Send bugs and feature requests to the right team while keeping the conversation and issue connected.
Workspace authorisation
Notion is a workspace for organising documents, pages and databases.
What connecting gives you
Authorise a chosen workspace connection. How its pages enter HeyCS knowledge needs separate confirmation; connecting does not automatically import or sync content.
OpenAI provides AI models. Dialogflow is Google’s conversational bot platform.
What connecting gives you
The OpenAI integration offers reply suggestions, summaries and rewriting. Dialogflow can handle initial enquiries in a chosen inbox before handing over to a person. Each needs its own setup.
Google Translate provides text translation to help people understand messages in other languages.
What connecting gives you
Connect Google Cloud translation to detect and translate customer messages, helping teammates read and follow up on multilingual enquiries.
RealtimeKit is Cloudflare’s service for live voice and video communication.
What connecting gives you
Once configured, agents can start voice or video meetings from supported customer conversations to work through questions that need a live explanation.
Account activation required
LeadSquared is a CRM platform for managing sales leads and customer follow-ups.
What connecting gives you
With CRM integration enabled, sync contacts as leads and configure activity records for new and resolved conversations.
Webhooks send events to your systems. Dashboard Apps embed your own tools in the support interface.
What connecting gives you
Trigger custom workflows from conversation events or show business data beside a conversation. Your developers configure the connected systems and embedded views.
Each connection needs the relevant account, authorisation and setup. Availability depends on your plan and activated features. Shopify and LeadSquared require eligibility checks; Notion workspace authorisation does not enable knowledge sync. AI, translation, SMS, calling and other third-party fees are extra.
